ScanSoft Voice Request Background ScanSoft Voice ReQuest (VRQ) is the leader in speech-enabled call routing systems. Voice Request has over 20 years’ experience in the speech recognition technology industry.

VRQ focuses on the customer’s success, addressing customer needs and solving customer business problems with state-of-the-art solutions in a cost-effective manner.SpeechPearl, our large vocabulary Automatic Speech Recognition (ASR) product, features highly accurate, speaker independent, continuous speech recognition and is at the core of the Voice ReQuest application.

The Natural Interface - Markets & Benefits

Speech is the easiest and most natural method of human communication. Speech recognition software provides a means of extending this universal form of communication to human-to-computer communications, allowing one to route calls, access information and process transactions in a natural, efficient, and effective manner.

Speech-enabled applications are increasingly being used at major corporations worldwide in Telecommunications, Utilities, Financial Services, Travel, Transportation, Government, Healthcare, and Product Manufacturing sectors to:

Increase revenue, Reduce costs, Improve customer service, Provide enhanced services, Automate administrative processes, Streamline communications.

The Success Formula

Voice Request’s has earned its role as the proven worldwide leader in speech recognition, with nearly 95% of speech-enabled telecommunications applications today using ScanSoft technology. The company maintains a dedicated research and development group to focus specifically on next-generation speech recognition applications. ScanSoft has several industry “firsts” including the first commercial speaker-independent speech recognition over the telephone and the first commercial speaker-independent speech recognition over the cellular network. ScanSoft also holds many patents, including patents in wireless voice-activated dialing and simultaneous digit recognition and speaker verification.